TERMS & CONDITIONS
BOOKING, ESTIMATES & PAYMENT
✓ All estimates are based on the information provided and the visible condition of the property.
✓ Final pricing may be adjusted if the property's condition or scope of work differs from what was disclosed.
✓ Additional services requested before or during the appointment will require client approval and may result in additional charges.
✓ Payment is due upon completion unless other payment terms have been agreed to in writing.
✓ Commercial clients may receive approved invoicing terms.
CLIENT RESPONSIBILITIES
Clients agree to:
• Provide safe access to the property.
• Ensure utilities are operational during service.
• Secure aggressive pets before arrival.
• Remove valuable, fragile, or sentimental items from work areas.
• Disclose any known hazards before service begins.
PROPERTY ACCESS
If we cannot access the property due to:
• Locked doors
• Incorrect codes
• Missing keys
• Client absence
Your appointment may be rescheduled and a lockout fee may apply.
SERVICE POLICIES
CANCELLATIONS
• Residential appointments should be canceled at least 24 hours in advance.
• Commercial appointments should be canceled at least 48 hours in advance whenever possible.
SATISFACTION GUARANTEE
Your satisfaction matters to us.
If an area included in your original service was missed, please notify us within 24 hours, and we'll return to correct it at no additional cost.
This guarantee applies only to services included in the original scope of work.
DAMAGE & LIABILITY
Cornerstone Care Co. is fully committed to treating every property with care and respect.
Clients agree to notify us of any concerns within 24 hours of service completion.
Cornerstone Care Co. is not responsible for:
• Normal wear and tear
• Existing damage
• Improperly installed fixtures
• Items not disclosed as fragile or valuable
• Damage resulting from faulty surfaces or pre-existing conditions
RIGHT TO REFUSE SERVICE
For the safety of our employees, we reserve the right to refuse or discontinue service if conditions are unsafe, hazardous, or outside the agreed scope of work.
This includes:
• Biohazards
• Mold remediation
• Pest infestations
• Human or animal waste
• Aggressive animals
• Unsafe working conditions
PHOTOS & DOCUMENTATION
Cornerstone Care Co. may take before-and-after photographs for quality assurance and documentation.
Photos will never be shared publicly without the client's permission.
RECURRING SERVICES
Recurring pricing assumes the property is maintained between scheduled visits.
If excessive buildup or additional work is required, pricing may be adjusted with client approval.
NON-SOLICITATION
Clients agree not to directly hire or solicit Cornerstone Care Co. employees or independent contractors for a period of 12 months following the last completed service.
GOVERNING LAW
These Terms & Conditions are governed by the laws of the State of Georgia.